Prime Time Palm Beach County's digital transformation required an enterprise approach.  Our SMART plan (Specific, Measurable, Achievable, Relevant, Time-bound) successfully converted 90% of engagement from manual to electronic processes using Salesforce and Conga Composer, streamlining evaluations, intake, attendance, and reporting while maintaining a simple experience for staff, Expanded Learning Opportunities (ELOs), Professional Development Training programs, Prime Time OST Registry, and Practitioners.

• 90% of engagement moved from manual to electronic

• Consumer-centric workflows for Practitioners, administrative staff, and executive leadership

• Faster reporting across ELOs and Registry​